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Return & Refund Policy

HIGHLIGHTS: 

Our products are to be delivered to you at requested address. It is essential that during delivery, someone is in to receive the products. Customers are responsible for paying the shipping cost. 

We would not be held liable for any damage that is rendered to our products at the advised destination once the products has been delivered. We require somebody responsible, to check that they receive the products in good conditions upon delivery.

If product is found damage upon receiving, customer should not accept the parcel and immediately return to the courier representative. 

Once the product has been delivered and signed for, we are unable to accept any liability neither for any damage sustained to the products thereafter nor for any failure to follow the instructions provided.

 

  • Refund: For returned items due to rejection / unclaimed, a partial refund can be arranged with deduction of courier charge, handling & processing fee (RM10) and subject to the condition of the items being returned.

 

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the products has been used or damaged by the customer, there will not be any refund. FRESH BULK will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the products, customer will received their refund within 3 working days after the confirmation.

 

GENTLE REMINDER: Please kindly contact us before sending back the products.

 

Please return your purchase to the following address:

Fresh Bulk
8, Jalan Boungainvillea A/3, Bandar Seri Botani, 31350 Ipoh.

 

Please contact us at enquiry@freshbulkonline.com or 0123903621 if you have any questions or doubts.